Troubleshooting

My balance isn't showing

• Give it a moment after unlocking, Kache loads your balances across L1 and the L2s together.
• Make sure you're on the right network in settings (mainnet vs testnet).
• Switch tabs and return to the Portfolio, or reopen the wallet, to force a refresh.

A token I hold is missing

• Small balances can be hidden. Check the Hide small balances setting.
• Very new or unlisted tokens may not have price/metadata yet, but should still appear with a balance.

My transaction is taking a while

Kaspa L1 confirms in about a second. L2 transactions depend on the network. If a send seems stuck, check the Activity tab and the explorer link for its status before retrying. Resending can double-spend fees.

A chart is empty

Thinly-traded tokens may have no intraday trades to plot. Kache shows a flat line at the last known price instead of nothing. See Markets.

A dApp won't connect

• Make sure you're unlocked and on an L2 the dApp supports (Kasplex or Igra).
• Watch-only wallets can't sign, so they can't connect.
• Re-open the connection prompt from the dApp and approve it in Kache.

I forgot my password

Your password only unlocks Kache on this device. Reset the wallet and import your recovery phrase to set a new password. Without the recovery phrase, the wallet cannot be recovered. See Your Recovery Phrase.